|Lobby – Mandarin Oriental Kuala Lumpur|
Mandarin Oriental, Kuala Lumpur, Malaysia
Kuala Lumpur has long held a reputation as being one of the best 5 star hotels
in the city. Recently (and more to come) much competition has arisen in the
form of new hotels, but this distinguished brand holds it character and
continues to shine even amongst its contenders.
Malaysian Philharmonic and Suria KLCC, are literally on the front, side and
back doorsteps of the Mandarin Oriental. An undercover walkway has shoppers in
Pavilion (one of KL’s most popular malls) in 15 minutes, the LRT station in
five minutes and Avenue K (KL’s newest mall revamp) in six minutes. Shopping,
nightlife, food, beverage, entertainment and public transport are all moments
away on foot. The location couldn’t be better.
service. Our check-in is on the 24th floor in the Club Lounge. We’re
welcomed with a beverage of our choice and personally escorted to our room
after our details are recorded.
me. In 2010 I filled out a feedback form after staying at the Mandarin
Oriental, and as usual I had a lot to say. Most of my commentary was positive,
however I did have quite a bit to voice about the unsustainable practice of
selling shark’s fin and a couple of other gripes about socially responsible
addressed to me referring to my 2010 remarks and a note explaining how the
hotel has reflected on its practice and has since formed an entire Corporate
Social Responsibility policy. A certificate shows compliance with the ASEAN
Green Hotel Standard and, too I’m gifted with a copy of the group’s 2012
think that the hotel took the time to note previous feedback and provide
evidence of their growth (even though our first stay was four years ago!) makes
a lasting impression. Commitment to improvement is undeniably the custom of
Mandarin Oriental, Kuala Lumpur.
customer care grows throughout our stay. Before sunrise I come across a number
of staff – cleaners and newspaper delivery – both miraculously chirpy for the
early hours with warm smiles and morning greetings.
He assists me with headphones, adjusting the volume and station (he has noticed
me looking at MTV before getting on the treadmill and changes the channel to
suit!). On my way out I’m offered a cool wet towel and bid farewell until the
name, served with a smile, nothing is a challenge. Egg white only omelette, no
oil, no butter, low fat milk, dressing on the side, sparkling water, lime
apart, cocktail made to order – none of it’s a problem, in fact most responses
to our (my) fussy requests are ended with, “… my pleasure.” And… indeed it is a
pleasure to be assisted by such mindful staff.
City King Suite, a corner room, flourishes glorious views of the Petronas
towers. Upon entering, we’re already imagining our wake-up – drawing curtains
open to reveal the morning sun and the breathtaking iconic buildings.
|Twin Towers as the Sun is Rising – as viewed from the Deluxe City King Suite|
able to be sealed by a dividing door. Late night, hubby is free to watch tele,
while early bird me gets peaceful dreams without disruption.
|Macarons and Flowers|
personal dislike for 5 star hotels offering exclusively Nescafe instant coffee
(blah!). I’m happy to see a coffee machine, no matter what the brand. Hubby
enjoys the tea selection and the spacious living room with floor to ceiling
windows offering plenty to deliberate on while sipping his beverage.
|Lounge Room of the Deluxe City King Suite|
matches the toasty colours in hues of ginger and terracotta. A fully equipped
desk, dressing table and separate closet allow specialized zones for each
activity. Individual air-conditioning units allow us to control the temperature
in each room and not freeze from a centralized system.
|Bedroom in Deluxe City King Suite|
toilet cubicle affording privacy or openness as desired. Efficient design fits
a lot into the compact space and, glass and mirrors deceive the mind into a feeling
of roominess. Luxury bath products lend a cared for approach and fresh floral
arrangements establish a home away from home.
|Bathroom in Deluxe City King Suite|
try to upgrade our room to include Club Benefits. Mandarin Oriental offers a
buffet breakfast, light deli lunch spread, afternoon tea and evening cocktails
in their Club Lounge. During the working week hot dishes are added to the lunch
line-up. For busy patrons, it’s a very attractive convenience.
|Club Lounge – throughout the day light meals and drinks are available|
complimentary for the first two hours of usage and, up to five garments per day
can be laundered, pressed or dry-cleaned. That’s perfect for the business
traveler, but also advantageous to the luxury tourist who wishes to pack
the lounge. No children under 12 are permitted and there is a dress code, which
brings a certain added elegance to the space.
and intimate alcoves, awarding the club an exclusive, private ambience, despite
its size. Receding shelves, ceramic plate artworks and racks of books are
comforting, homey touches. Leather chairs and lounges provide pleasant places
to ensconce oneself for a few hours, but the prized seating is by the windows.
One side overlooks the towering high-rises of the ever-evolving city centre,
another the lush KLCC park and, the most coveted chairs gaze upon the
glimmering Petronas towers.
|Mandarin Oriental Club Lounge|
triumphs are viewed, they never fail to inspire wonder. Morning hours see the
silvery rays of sunrise reflecting on the steel structures. On a clear day,
bright cerulean skies contrast the magnificent manmade construction. Sunset
sees a golden backdrop, and the evenings are recompensed with a radiating glow
from the illuminated duo. Mandarin Oriental’s Club Lounge is a prime position
|Curry Laksa – a local spicy coconut soup – delicious!|
tummy, while the gentle tunes of a pianist occupy your ears. An excellent
spread of Malaysian specialties line the smorgasbord. A tender beef rendang
melts in the mouth. Pineapple curry is mildly spicy and sweet, allowing even
taste buds unaccustomed to chili to savor the local dish. The honey soy chicken
is quickly gobbled by hubby and, a good variety of salads and cheeses keep me
happy too. An almost endless list of beverages quenches all thirsts. Tea,
coffee, soft drink, juices, wine, beer, cocktails, spirits and liqueurs flow
|Club Lounge Mandarin Oriental Kuala Lumpur – in the evenings a pianist entertains with live music|
supported by a buffet. Again, a table by the window is gifted with bird’s eye
views. Illy coffee proves a standard cup for me and hubby is satisfied with his
black tea. Eggs are usually my choice of weekend brekkie indulgence, so the
poached is my order. Hubby picks from the buffet, a mix of cereals and cooked
western dishes such as frittata, sausages and beef bacon. We could wile away
hours here sipping hot beverages and reading the morning periodicals.
|Coffee with a View|
supplied on the third floor.
and weight equipment, all in great working condition (another irritation of
mine is TV and touch screens that don’t function – they all work here and too
have alternative controls for speed and incline if the screen is unresponsive
to your fingers.) Towels, water, fruit, headphones and moist refresher towels
are all included in the service.
and is a popular rest area throughout the day and evening. Facing the park, the
vistas are pleasant and for those who care to leave their sunbed, the
magnificent twin towers look down from one side and their reflection is
captured perfectly in the shiny walls of the Grand Hyatt on the other.
|Pool Just Before Sunrise|
golf is the latest attraction. Golfers, beginners to professionals, can
perfect their swing in air-conditioned comfort. A simulator presents the top
courses in the world and a number of fun options too such as hitting balls
through targets in the streets of a city. More over, a full food and beverage
menu is at guests’ disposal. Champagne and a round of golf? Can do!
exude professionalism and the quality of the amenities is outstanding. Eight
chic treatment rooms are supported by a handful of excellent facilities. Jacuzzi,
sauna and a lounge room with magazines, TV and water are all inviting, so do
reserve some time for lolling around post treatment.
Lumpur. Choice is an understatement when talking about food and beverage
is popular with both hotel guests and outside visitors alike, providing an
extensive array of local and international dishes. MO Grill, the fine dining
establishment, serves some of the most elegant cuisine in the city and, the
grandness of Chinese culture is showcased in Lai Po Heen through a stylish
setting and fine Cantonese recipes.
design and garden vistas. It’s a fashionable location for afternoon tea, but
buzzes with polite conversation throughout the day. Cascade Restaurant and Bar
is cooled by fans and offers casual open air dining. Cocktails at sunset or a
light lunch by the pool, they’re both on the menu here.
|Macarons – from Lounge on the Park|
|Lounge on the Park|
For night owls, Casbah and Sultan Lounge are said to be the
places to hang. We’ve had a walk through both and were attracted by the décor,
however have yet to experience either. The nouvelle Californian-Japanese
inspired restaurant Wasabi Bistro is another outlet we’re yet to visit, but we
hear positive whispers about their modern cuisine.
facilities, I guess these unexplored food and beverage outlets just give us
another excuse for us to return.
excellent location; superb food and beverage outlets; well-kept and
comprehensive facilities; club room benefits.