Mingma Tashi Sherpa EAM Shinta Mani WIld

Mingma Tashi Sherpa – Shinta Mani Wild

Mingma Tashi Sherpa – Executive Assistant Manager at Shinta Mani Wild – A Bensley Collection

In this interview, Mingma Tashi Sherpa, executive assistant manager at Shinta Mani Wild – A Bensley Collection, shares his growth in the industry and some stories from the wild.

What do you do?

As the Executive Assistant Manager, I work closely with the General Manager to plan, organise, develop, coordinate, execute, and administer the total operation of the luxury tented camp, aiming to exceed guests’ expectations.

How did you get into the industry?

While I did not study hospitality, my journey in the industry began at Amankora, the first international luxury hotel in Bhutan. Starting as a food and beverage service staff member with no prior knowledge, I quickly developed an interest and advanced to higher positions. While working, I furthered my education with a Diploma of Advanced Studies (DSA) in Hospitality Management, allowing me to showcase my passion for the industry.

Share with us a story from behind the scenes.

One memorable moment that exemplifies our commitment to personalised service was when we orchestrated a surprise proposal for a guest. Anticipating his needs and ensuring a beautiful setup behind the scenes, the guest’s partner said “YES,” showcasing the magic of our team’s hospitality and attention to detail.

What food memory from your childhood or travels stands out?

One standout food memory for me was overcoming the fear of eating insects during a visit to Siem Reap, where I tried the crunchy tarantula. Additionally, I am a fan of Charkadao, a Cambodian dish featuring wok-fried minced chicken with Kompot peppers.

What’s the best/ worst part of your job?

The best part of my job is the opportunity to interact with a diverse range of people from around the world daily. I enjoy the chance to share thoughts and experiences with them. Each day presents exciting new encounters and challenges, making my role dynamic and fulfilling.

What’s one of your favourite food and beverage pairings?

I enjoy pairing smoke-dried yak meat with Hennessy Cognac in a cosy setting by the log fire during cold winter evenings in my homeland, Bhutan.

What’s one of the most challenging things you’ve seen behind the scenes?

One of the most challenging situations I handled at Shinta Mani Wild involved a snake (we are in the jungle, after all). The incident was managed calmly and swiftly with behind-the-scenes coordination and quick action, saving the day.

The perfect day off would be…

Starting with a leisurely morning, followed by a delicious brunch, and an active afternoon engaging in sports like biking.

A day in the life of Mingma Tashi Sherpa is…

My day as an executive assistant manager begins with a refreshing morning routine. I address any guest issues promptly and oversee the daily operations to ensure a seamless guest experience. I actively engage with guests, monitor their needs, and lead by example in providing exceptional service. Collaborating closely with the team and addressing any challenges, I strive to create a memorable stay for our guests.

What does Mingma Tashi Sherpa do for fun?

In my free time, I enjoy exploring new destinations, immersing myself in different cultures, and expanding my photography skills.

What’s something you’d like guests to know about Shinta Mani Wild?

I would like guests to know that Shinta Mani Wild – A Bensley Collection offers a unique and immersive experience ideal for nature lovers, conservationists, adventurers, and other discerning travellers. Our property is designed to cater to a range of interests, making it a must-visit destination for those seeking a transformative and unforgettable stay.

How have you grown in your profession? What have you learned from your start in the industry until now? Are there any misconceptions?

Over the years, I have evolved from a role as a food and beverage service staff member to an executive assistant manager through dedication, hard work, and a passion for hospitality. My key learnings include the importance of personalised guest experiences, effective leadership, and continuous professional development. One misconception I had when starting out was that hospitality was solely about service, but I have come to understand its multifaceted nature and the impact it can have on guests at a deeper level.

What would you like people to know about being a manager in hospitality as a profession?

I believe in leading by example and fostering a culture of respect, collaboration, and ownership within the team. Being a good leader entails showing empathy, providing support, and maintaining a positive work environment where everyone feels valued and motivated to excel. By offering assistance, demonstrating kindness, and spreading positivity, I aim to inspire others and create a harmonious workplace.

What’s your view on the luxury hospitality scene in Cambodia?

My experience at Shinta Mani Wild – A Bensley Collection in Preah Sihanouk province has allowed me to immerse myself in Cambodia’s luxury hospitality scene. The country’s rich culture, warm hospitality, and commitment to responsible tourism make it a captivating destination for luxury travellers. Cambodia’s unique charm and natural beauty create a perfect backdrop for high-end hospitality experiences, reflecting the country’s growth in the luxury tourism sector.

What practices do you currently implement or hope to implement to work towards social responsibility and sustainability in the future?

At Shinta Mani Wild, we prioritise responsible operations and environmental sustainability to protect the natural surroundings and support local communities. Our initiatives include eco-friendly practices, conservation efforts, and community engagement programs. We are committed to preserving the Tmor Rung watershed and ensuring a positive impact on Cambodia’s wildlife and residents. By engaging guests in our sustainability efforts, we aim to create a lasting and meaningful difference in the region.

What can guests look forward to in the upcoming months?

In the coming months, guests at Shinta Mani Wild – A Bensley Collection can enjoy the transition from the dry to the green season. With intermittent thunderstorms bringing heavy showers, the landscape will bloom with new life, turning dry areas green and refreshing riverbeds. Our activities will continue despite the rains, allowing guests to embrace the changing season and witness nature’s renewal in the surrounding plants and wildlife.

Read more interviews like this one with Mingma Tashi Sherpa here, and stay updated with the latest gourmet and travel recommendations here and here.

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